Returns + Exchanges

 

RETURN POLICY

We want you to be delighted with your jewelry. In the event that you are unhappy with your purchase, you may return the item(s) for a refund, store credit, or exchange for a different item.

To make a return, please complete the Return Form included in your order. If you need an additional form, please email info@fallenaristocrat.com before sending your return. This Return Form must be included in your return package. Please fill it out completely.  All returns must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns (i.e. not including a Fallen Aristocrat Return Form, which is included in your original shipment), undelivered packages, or returns postmarked after 15 days of your receipt of the order, will be subject to a 20 percent restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after 30 days of receipt will not be accepted.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST be insured for the full retail value of the merchandise. Fallen Aristocrat does not accept damaged merchandise. No refunds or store credit will be issued for merchandise returned in a used or damaged condition. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.

Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs.  If you are entitled to a refund, your refund will be credited back to your original method of payment within 10-15 business days of receipt.  If an item you order is not available we will attempt to contact you to let you know of the unavailability. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We inspect all merchandise for defects and damage prior to shipment. However, it is the responsibility of the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Fallen Aristocrat is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Fallen Aristocrat.

EXCHANGE / STORE CREDIT: A store credit will be issued for future purchases at Fallen Aristocrat. If you wish to exchange an item, carefully pack the jewelry in sufficient padding and ship to the address listed below. If you choose to ship with your own courier, please note that we are not responsible for any lost packages, so be sure to insure and track your package. Mail to:

The Paris Market & Brocante
ATTN: RETURNS/EXCHANGES
36 West Broughton Street
Savannah, GA 31401

SALE ITEMS: There are no refunds or exchanges for discontinued items or any items purchased on sale.